Digital Governance & Technology Leaders
Digital governance and technology leaders play a pivotal role in designing, implementing, and securing the digital systems that underpin public administration, financial management, service delivery, and citizen engagement. Through its audits, the CAG identifies weaknesses in system controls, data integrity, interoperability, automation, and technology governance that can affect operational efficiency, financial accountability, and public trust. The examples presented in this section demonstrate how audit interventions contributed to stronger ERP controls, improved beneficiary verification systems, enhanced direct benefit transfer integrity, greater system integration and interoperability, and more reliable digital public finance management. These outcomes highlight the role of audit in supporting technology leaders to build secure, transparent, efficient, and data-driven digital governance ecosystems that improve service delivery and strengthen accountability.
Key Case Studies
- Installation of automatic number plate recognition technology to curb the shortfall in number of vehicles put to emission testing, New Delhi
ANPR deployment: Automatic Number Plate Recognition installed at ~500 locations, including fuel stations and major ISBTs, for real-time identification of non-compliant vehicles (SDGs: 3, 11)
- ERP-Based Financial Control Systems, West Bengal Housing Infrastructure Development Corporation (WBHIDCO)
₹3 crore recovered from erroneous payments made to vendors, preventing financial loss to WBHIDCO (SDGs: 9, 16)
- Direct Benefit Transfer Integrity (COVID Ex-gratia), Government of Maharashtra
DBT system strengthened: Modified to incorporate enhanced duplicate detection checks (SDGs: 3, 16)
- Improved beneficiary identification, Krushak Assistance for Livelihood and Income Augmentation Scheme, Government of Odisha
Integrated data systems: CM KISAN portal integrated with National Food Security Act (NFSA), Krushak Odisha (KO), National Payments Corporation of India (NPCI) and Unique Identification Authority of India (UIDAI) for data sanitization and accurate farmer data collection (SDGs: 2, 10, 16)